Frequently asked questions
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Orders and payment
Which payment methods do you accept?
We accept credit cards (Visa, Mastercard) as well as the main digital wallets. Payment is fully secured.
How can I modify or cancel my order?
As long as your order has not shipped, contact our customer service to modify or cancel it.
Is payment in instalments possible?
Instalment payment may be offered depending on the cart amount, directly at the payment step.
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Delivery and pickup
What are the delivery times?
Times vary depending on the chosen delivery method, usually between 2 and 5 business days.
Can I pick up my order in store?
Yes, in-store pickup is available free of charge for eligible items.
How do I track my parcel?
A tracking link is emailed to you as soon as your order ships.
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Returns, support and trade-in
How do I return an item?
Log in to your account, select the relevant order and follow the return procedure.
What is the withdrawal period?
You have 14 days after receipt to exercise your right of withdrawal.
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Login and customer account
I forgot my password, what should I do?
Click "Forgot password" on the login page to receive a reset link.
How do I update my personal information?
Go to your customer account, "My information" section.
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Loyalty program
How do I earn loyalty points?
Every purchase earns you points, automatically credited to your account.
How do I use my loyalty benefits?
Your points can be converted into discount vouchers directly at checkout.
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Stock and products
An item is out of stock, will it be restocked?
Most of our items are restocked regularly. Enable the back-in-stock alert on the product page.
How can I be notified when an item is back in stock?
On an unavailable product page, enter your email to be notified as soon as it returns.
Can't find the answer to your question?
Write to us through the contact form, we reply within 24h
Or call us at 03 00 00 00 00. for advice. Free call.